Raptor Rooter & Plumbing, a reputable service provider in Spokane Valley, WA, seeks a dedicated full-time Plumbing Manager to lead our team of plumbers. This is an exceptional opportunity for a motivated professional to advance their career within a growing organization and lead our excellent team.
You’ll earn $90,000–$130,000 per year and receive a comprehensive benefits package. We have a 24/7 emergency service line, and you’ll need to be available by phone until 10:00 pm on weekends.
About the Role
As the Plumbing Manager, you will provide ongoing support to service technicians, helpers, and customer service reps by addressing technical inquiries and resolving operational challenges to ensure efficient service delivery. You’ll take a proactive approach to team development by conducting monthly field-based training and weekly sales and technical training. You’ll manage performance by offering constructive feedback on service-related matters and regularly monitoring key performance indicators to guide targeted coaching efforts. You’ll work closely with the business manager to identify necessary equipment, manage procurement processes, and help shape strong company policies and procedures. On the administrative side, you’ll review ServiceTitan data and invoices to ensure pricing accuracy and identify discrepancies. A key part of your role will be the professional development of your team — you’ll take pride in mentoring and supporting their growth.
Key Responsibilities
- Provide ongoing support to service technicians, helpers, and customer service reps
- Conduct monthly field-based training and weekly sales and technical training
- Manage team performance through constructive feedback and KPI monitoring
- Work with the business manager on equipment needs, procurement, and company policies
- Review ServiceTitan data and invoices to ensure pricing accuracy
- Identify and resolve operational challenges to ensure efficient service delivery
- Mentor and support the professional development of technicians and CSRs
Qualifications
- 5+ years of experience as a service plumber
- 2+ years of management experience
- 2+ years of business school education
- PL02 certification
- Ability to identify training needs and develop training programs
- Ability to set standards and conduct performance reviews
- Ability to meet revenue targets and identify new streams of income
- Ability to professionally handle customer complaints
- ServiceTitan proficiency
- Valid driver’s license
- High school degree or equivalent
- Excellent leadership and interpersonal skills
- Reliable, persistent, and a self-starter mentality
- Willingness to learn more
PL01 certification or a journeyman license would be preferred.
Why Join Us?
At Raptor Rooter & Plumbing, we believe in creating a workplace that feels like family. We value hard work, At Raptor Rooter & Plumbing, we believe in creating a workplace that feels like family. We value hard work, integrity, and teamwork. When you join our team, you can expect:
- Health, dental, and vision insurance
- Employee assistance program
- 401k with 3% matching
- PTO (after 6 months)
- Corporate discount at local fitness center
- Employee education program covering classes and licensing fees for certain licenses
- Consistent schedule and options for growth within the company
If you’re seeking a leadership opportunity to guide our team of plumbers, join us! Please complete our initial 3-minute application.
Candidates must successfully pass a background check. Please note that any job offer extended will be contingent upon the results of the background testing.