Our safety and public health Plan

At Raptor Rooter & Plumbing LLC, the health and safety of our team members and customers is our highest priority. We take proactive steps to protect everyone we serve while continuing to deliver the reliable plumbing services that our Spokane Valley community depends on. Outlined below is an overview of our public health and safety practices. If you have any questions or would like to schedule service, please contact our team directly.

1. Our team members’ safety: We value every member of the Raptor Rooter & Plumbing team. Protecting our technicians is essential to maintaining a safe, professional, and dependable service experience for our customers.

2. Customer’s safety: Your health and comfort matter deeply to us. We take extra precautions before and during every service call to ensure your home remains a safe environment.

3. Maintaining our service promises to our clients: Plumbing issues don’t pause during uncertain times. We remain dedicated to keeping your plumbing, drain, sewer, and water heater systems running safely and efficiently, adapting our procedures as needed to protect everyone involved.

Our Safety Plan:

We have developed a comprehensive safety plan to address various public health scenarios. These measures allow us to continue providing essential plumbing services while prioritizing safety. This page will be updated as conditions evolve to reflect new protocols or service adjustments. Our decisions are always guided by what best protects our customers and team.

What to Expect During Your Service Call:

1. We will not send a technician who is sick or has knowingly been exposed to COVID-19 or other contagious illnesses to your home.
2. Our technicians follow recommended health and safety guidelines to minimize close contact whenever possible.
3. In some cases, low-contact or non-contact procedures may be implemented to add an extra layer of protection.

Please Note: Individuals may be contagious before showing symptoms, according to CDC and WHO guidance. Therefore, we continue to take preventative measures and limit unnecessary in-person interaction.

Scheduling Your Appointment:

When scheduling service, our Customer Service Representatives (CSRs) may ask additional health-related questions and explain what to expect during your visit. This helps us prepare and ensures a smooth, safe service experience for all.

Here for You:

Some safety measures may feel different from what you’re used to, but they are in place to protect both you and our team while ensuring your plumbing system receives the care it needs. Our CSRs and management team are always available to answer your questions or address any concerns. Please check back on this page for updates or fill out the contact form below to get in touch with us.